Gabaji's Privacy Policy — your information is safe with us

Gabaji is a trusted online gaming and entertainment platform serving millions of users in Bangladesh with a safe and enjoyable experience. When you create an account and use our services, some personal information is collected. In this Privacy Policy, gabaji clearly sets out — what information is collected, why it is collected, how it is kept secure, and what rights you have.

Gabaji's Privacy Policy is built to international data protection standards. We believe transparency is the foundation of trust. That is why gabaji never uses your information without your knowledge or consent.

This Privacy Policy applies to both gabaji's website and mobile app. If you have any questions, gabaji's support team is always ready to help.

Gabaji only collects information necessary to provide its services. No unnecessary data is requested. The types of information gabaji collects are detailed below.

Gabaji uses collected information only for defined purposes. No data is ever used beyond those purposes. The main reasons gabaji uses your information are:

• For account creation, verification, and management.
• For processing deposits, withdrawals, and other financial transactions.
• To complete KYC (Know Your Customer) verification.
• For maintaining gaming history and as evidence in dispute resolution.
• For sending bonuses, promotions, and personalized offers.
• To maintain account security and prevent fraud.
• For research into improving gabaji's services and developing new features.
• To meet legal obligations and fulfil regulatory requirements.
• For providing customer support and resolving complaints.
• For monitoring responsible gaming activity and providing assistance when needed.

Gabaji's website and app use cookies and other tracking technologies. These help make gabaji's services more seamless and personalised.

• Essential Cookies: For maintaining login sessions and ensuring security — gabaji cannot function properly without these.
• Functional Cookies: To remember your preferred language, theme, and other settings.
• Analytical Cookies: To understand which pages on gabaji are used most — helping gabaji improve its services.
• Security Cookies: For detecting and preventing fraudulent activity.

Gabaji never sells your personal information to third parties. However, gabaji may share data in the following limited circumstances:

• Payment Provider: Solely for completing transactions with mobile banking services such as Mobile Banking, Nagad, and Rocket.
• Technology Partners: gabaji's server, hosting, and cybersecurity providers — all of whom are required to uphold the same privacy standards as gabaji.
• Legal authorities: In response to court orders, government investigations, or legitimate requests from licensing authorities.
• Game Provider: Limited technical data shared with game studios to ensure the integrity of games available on gabaji.
• Fraud Prevention: With financial intelligence agencies in cases of suspected money laundering or fraud.

Gabaji uses industry-leading security technology to protect your information. gabaji's security framework is multi-layered — if one layer fails, the others remain active.

• SSL/TLS Encryption: All data exchanged between gabaji and your device is protected with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional verification layer for account logins and large transactions.
• Firewall Protection: gabaji's servers are protected by advanced firewalls that block unauthorised access.
• Data Masking: Sensitive information — such as payment numbers — is always partially masked.
• Regular Security Audits: gabaji regularly conducts system audits through third-party security experts.
• Suspicious Activity Detection: gabaji's systems automatically detect unusual logins or transactions.

Gabaji does not store your information indefinitely. A specific retention period is set for each type of data.

• Account information: For the duration the account remains active and up to 5 years after closure.
• Financial transaction data: A minimum of 5 years as required by legal obligations.
• Gaming History: Up to 3 years for dispute resolution purposes.
• Cookies & Session Data: Until the session ends or a maximum of 30 days.
• Support Chat History: Up to 1 year after an issue is resolved.

Once the retention period ends, gabaji securely deletes or anonymizes your data so that you can no longer be identified.

As a gabaji user, you have several important rights over your own information. gabaji respects these rights and provides you the means to exercise them.

• Right to Access: You can request to see what information gabaji holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Data Portability: You can request a copy of your information in a readable format.
• Right to object: You may object to certain types of data processing.

Gabaji's services are intended for individuals aged 18 and above only. gabaji does not knowingly collect information from or provide services to minors.

• Age is verified at registration, and users under 18 are not permitted to create an account.
• If information from a minor is found to have been collected, gabaji immediately deletes it and closes the account.
• If parents have any concerns, they can contact gabaji's support team to verify.

Gabaji may update this Privacy Policy when necessary. For significant changes, gabaji will notify members in advance via email or SMS.

• The date of each update is noted at the top of this page.
• Continued use of gabaji after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request account closure through support.

For any questions or requests about the Privacy Policy, contact gabaji's support team. gabaji support is available in Bangla 7 days a week, 24 hours a day.

Your privacy is gabaji's top priority. gabaji is always here to help with any concerns or questions.